Help + FAQs

Contact us

How can I get in touch?

You can reach us at HomeDecoHello@gmail.com. We aim to respond to all messages within one business day.

What if I need to change or cancel my order?

Please contact us at HomeDecoHello@gmail.com as soon as possible if you would like to change or cancel your order. We'll do our best to process your request. There's a human behind each response! 

 

Shipping and Returns

When can I expect my order?

We have warehouses located throughout the United States. Our warehouses fulfill all orders within one business day of receiving them, and standard orders should arrive to you within 5 business days from there. If you selected expedited shipping at checkout, it will arrive within 2 days. 

You should receive an automated email with all tracking information, but if you ever have questions please get in touch. We aim to respond to all emails within one business day. 

What is your return policy?

If an item is damaged upon arrival, please let us know as soon as it arrives and we will send a replacement or issue a refund. We do not accept exchanges or returns of non-defective items at this time. For any questions, please reach out at HomeDecoHello@gmail.com